Mark Bird

Mark Bird

Operations Director

With over 35 years’ experience, working at senior levels as an expert in the Water Industry, Mark has worked with all the UK’s Water Companies representing the commercial sector including many of Britain’s largest businesses, fighting for fairness and customers rights. Mark’s work has brought about changes to policy and legislation and held the Water Industry to account effecting positive change for customers.

James Norris

James Norris

Operations Manager

James oversees the daily operations, managing the service delivery for all areas and teams within the business, with over a decade in the utility industry working across Water, Gas and Electricity managing and overseeing many projects and initiatives.

Amedeo Elgizi

Amedeo Elgizi

Head of Claims

Amedeo oversees the technical analysis and strategic management of the cases, from conducting detailed audits of utility billing practices to building robust cases on behalf of our clients.

Faye Richards

Faye Richards

National Account Manager

Faye is dedicated to building strong, trusted relationships and is a core point of contact for our clients, keeping them updated with progress milestones right through to completion.

Erik Salmaso

Erik Salmaso

Drainage Inspection Manager

Erik leads a team responsible for conducting comprehensive drainage inspections for our customers throughout the UK. Erik’s role involves coordinating detailed assessments of drainage infrastructure, utilising a variety of tools to provide a full report of the site drainage system.